This video series with Frances Bowden Affandy continues to Part 4, where we talk about the Gap Model of service quality. This segment delves into the difference between customer expectation and perception.
We also offer a personalized counseling session to help you work through your small business and / or personal branding and marketing needs! The 45 minute session will be done via Zoom, and you can take a look at the prices here. We assure you it will be well worth your time and money!
For a bit on Frances’ experiences, visit this page.